EU Contract Withdrawal Form

Right of withdrawal: a 14-day cooling-off period

If you buy a product or service online, by phone or from a seller at your doorstep (in legal terms a “distance contract” or “off-premises contract”) you have the right to withdraw. This means you can cancel the contract within 14 days without providing any justification (the "cooling-off period"). For goods this means 14 days from the date of delivery, for services 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day.
Some EU countries give you 30 days to cancel a contract concluded during unsolicited doorstep selling or commercial excursions.

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Cost of returning goods within the cooling-off period

If you decide to return the product within the 14-day cooling period, you are responsible for the costs of postage and packaging. The only exceptions: if the seller offers to pay, or if the seller fails to inform you about those costs before you buy. You should always be informed about the conditions before you buy.

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Exceptions

Please note: the 14-day cooling-off period does not apply to:

  • plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
  • perishable goods that expire rapidly, such as food or drinks with a short “use by” date
  • goods made to order or clearly personalised – such as a tailor-made suit
  • goods or services with fluctuating prices following global markets, such as household heating fuel
  • fully delivered services, such as cleaning a terrace, if you expressly agreed to start immediately acknowledging you would lose the right of withdrawal
  • sealed audio, video or computer software, such as DVDs, that you have unsealed
  • online digital content, such as a song or movie, that you started downloading or streaming after you expressly agreed to lose your right of withdrawal by starting the performance
  • urgent repairs and maintenance contracts, such as inviting a plumber to repair a leaking shower